Terms and Conditions

Terms and Conditions for Removal Company Hampstead

These Terms and Conditions set out the basis on which Removal Company Hampstead provides household and commercial removal, packing, storage coordination and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company or organisation that books or receives the services.

Company means Removal Company Hampstead and any authorised employees, agents or subcontractors engaged to provide the services.

Services means any removal, packing, unpacking, loading, unloading, handling, transport, storage coordination, waste removal and any other related services provided by the Company.

Contract means the agreement between the Customer and the Company for the provision of services, incorporating these Terms and Conditions and any written quotation or order confirmation issued by the Company.

Goods means any personal effects, furniture, equipment, possessions or other property that are the subject of the services.

2. Scope of Services

The Company provides domestic and commercial removal services, including local moves, regional moves and, where agreed in writing, longer distance relocations. Services may include packing and unpacking, dismantling and reassembly of basic furniture items, and the loading, transport and unloading of Goods.

Any additional services, such as specialist packing, handling of fragile or high-value items, or storage arrangements, will be provided only if expressly agreed in writing and may be subject to additional charges.

The Company reserves the right to refuse to carry any Goods that it reasonably believes to be dangerous, illegal, perishable beyond normal household items, or otherwise unsuitable for transport.

3. Quotations and Pricing

All quotations issued by the Company are based on the information supplied by the Customer and are subject to these Terms and Conditions. Quotations are normally provided free of charge and will specify the services offered, the anticipated schedule, and the applicable charges.

Unless otherwise stated in writing, quotations are valid for 30 days from the date of issue. After this period the Company may revise the quotation to reflect any changes in costs, availability, regulations or scope of work.

Quotations are based on the assumption that:

The information provided by the Customer regarding access, volume of Goods, special items and locations is accurate and complete.

Parking and access for the Companys vehicles at both collection and delivery addresses are adequate and lawful.

The work can be carried out in normal working hours, without unusual delays or restrictions.

The Company reserves the right to adjust the price if, on arrival, it is found that the volume of Goods, access, or nature of the work differs materially from that described by the Customer. In such cases, additional charges may apply.

4. Booking Process and Confirmations

A booking is made when the Customer accepts the quotation, agrees to these Terms and Conditions, and the Company confirms the booking in writing. The Company may request a deposit or part payment to secure the booking.

The Customer must provide full and accurate details of the collection and delivery addresses, anticipated inventory, access restrictions, and any special handling requirements at the time of booking.

All bookings are subject to the availability of vehicles, equipment and staff on the requested dates. The Company will issue confirmation of the booking, including the agreed date, time window, scope of services and charges.

The Company reserves the right to decline a booking at its discretion where it reasonably believes that the services cannot be provided safely, lawfully or in accordance with these Terms and Conditions.

5. Customer Responsibilities

The Customer is responsible for:

Ensuring that adequate and lawful parking is available for the Companys vehicles at both collection and delivery addresses, including obtaining any permits or authorisations required under local regulations.

Ensuring that the premises at both addresses are safe, accessible and ready for the services to commence at the agreed time.

Packing all Goods not included in any agreed packing service in suitable containers and securing them for transport.

Clearly labelling any fragile, high-value or special-care items and informing the Company of any specific handling instructions.

Removing and disconnecting any fixtures, fittings, appliances or equipment that are to be moved, unless otherwise agreed as part of the services.

Complying with all applicable local regulations, including any building management rules, parking controls, and waste disposal requirements.

6. Payments and Charges

Unless otherwise agreed in writing, payment for the services is due as follows:

Residential removals: A deposit may be required at the time of booking, with the balance due on or prior to the day of the move.

Commercial or larger projects: A staged payment schedule may be agreed, with specified amounts due at defined milestones.

Payments must be made in the currency and by the methods specified by the Company. The Company reserves the right to refuse to commence or continue the services if payment has not been made in accordance with the agreed terms.

Additional charges may apply for:

Waiting time caused by delays outside the Companys control, such as late access to premises or keys, or delays arising from third parties.

Extra labour or extended hours required where the scope of work exceeds that agreed in the quotation.

Parking charges, congestion charges, tolls or other local authority charges incurred during the provision of the services.

If payment is not received when due, the Company may charge interest on overdue amounts at a reasonable rate, together with any reasonable costs incurred in recovering the debt.

7. Cancellations and Changes

The Customer may cancel or amend a booking by giving notice in writing. Any cancellation or significant change is subject to the following terms, unless otherwise agreed:

If the Customer cancels more than 7 days before the scheduled service date, any deposit may be refunded, less any reasonable administrative costs.

If the Customer cancels between 7 days and 48 hours before the scheduled service date, the Company may retain part or all of the deposit or charge a reasonable cancellation fee.

If the Customer cancels less than 48 hours before the scheduled service date, or fails to provide access on the day, the Company reserves the right to charge up to 100 percent of the quoted price.

Where the Customer requests changes to the date, time or scope of services, the Company will seek to accommodate the request but cannot guarantee availability. Changes may result in revised pricing.

If the Company must cancel or reschedule the services due to circumstances beyond its reasonable control, such as severe weather, road closures, accidents, vehicle breakdowns, staff illness or changes in law, it will notify the Customer as soon as practicable and offer an alternative date. The Company will not be liable for any indirect or consequential losses arising from such changes.

8. Access, Parking and Local Regulations

The Customer must ensure that legal and practical access is available for the Companys vehicles and staff. This includes arranging parking permits or permissions where required under local regulations in the service area.

If suitable parking or access is not available, causing delays or requiring additional handling or equipment, the Company may apply additional charges or, in extreme cases, decline to proceed with the services for safety or legal reasons.

Where building management rules, lift bookings or restricted access times apply, the Customer must arrange these in advance and provide the Company with all relevant information.

9. Goods Excluded from Liability

The Company will not be liable for loss or damage to the following types of Goods, except where a separate written agreement is in place specifying additional cover:

Cash, securities, documents, stamps, precious metals, jewellery or other items of high value that are not declared and specially agreed in writing.

Items of sentimental value, artworks, antiques or collections unless their nature and value have been declared and agreed in writing.

Plants, foodstuffs, perishable goods or items requiring special temperature or environmental conditions.

Hazardous materials, including flammable, explosive, corrosive or toxic substances, which the Company has not agreed in writing to transport.

The Customer is responsible for arranging independent insurance for any Goods that exceed the standard level of cover offered by the Company, or that fall within the categories listed above.

10. Liability and Limitations

The Company will take reasonable care in handling and transporting the Goods. If loss or damage is caused by the Companys negligence, the Companys liability will be limited as follows, unless otherwise agreed in writing:

The Companys total liability for any single claim or series of connected claims shall not exceed a reasonable per-item or per-load limit, having regard to the nature and value of the Goods and the price of the services.

The Company will not be liable for any indirect or consequential loss, such as loss of profits, loss of use, loss of enjoyment, or emotional distress arising from damage or delay.

The Company will not be liable for loss or damage arising from:

Wear and tear, gradual deterioration or pre-existing defects in the Goods.

Incorrect or inadequate packing by the Customer or by any person other than the Company.

Compliance with the Customers instructions where those instructions have been given against the Companys advice.

Weather conditions, traffic delays, or other events outside the Companys reasonable control.

The Customer must inspect the Goods upon delivery and notify the Company in writing of any visible loss or damage within a reasonable time, and in any event no later than 7 days after completion of the services. Failure to do so may affect the ability to investigate and settle any claim.

11. Waste, Disposal and Environmental Regulations

The Company operates in accordance with relevant waste and environmental regulations applicable in its service area. Where the Customer requests disposal of unwanted items, the following conditions apply:

The Company will only remove waste or unwanted items that it is lawfully permitted to carry and dispose of under applicable regulations.

Any additional charges for waste removal or disposal will be clearly identified and agreed in advance where practicable.

The Customer must not request the Company to dispose of hazardous or prohibited materials, including but not limited to chemicals, asbestos, gas cylinders, paints, oils or clinical waste, unless the Company has specifically agreed in writing and is licensed to handle such materials.

The Customer is responsible for ensuring that any waste or unwanted items presented for removal do not breach local authority rules or environmental regulations. The Company reserves the right to refuse any items that it reasonably believes cannot be handled or disposed of lawfully or safely.

12. Insurance

The Company maintains appropriate insurance for its operations in line with industry practice. Details of insurance cover and any applicable limits or exclusions are available on request.

The Customer is encouraged to arrange additional insurance if the value of the Goods exceeds the standard cover offered by the Company or if the Customer wishes to insure against risks that fall outside the Companys liability.

13. Subcontractors

The Company may, at its discretion, use vetted subcontractors or affiliates to carry out part or all of the services. Where subcontractors are used, the Company will remain responsible for the performance of the services under the Contract, and these Terms and Conditions will continue to apply.

14. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the services, they should raise the matter with the Company as soon as possible, providing full details of the issue. The Company will seek to resolve complaints promptly and fairly.

In the event that a dispute cannot be resolved through discussion and negotiation, the parties may consider mediation or other forms of alternative dispute resolution, without prejudice to their right to refer the matter to the courts.

15. Data Protection and Privacy

The Company will collect and process personal information about the Customer solely for the purposes of providing the services, handling bookings, processing payments and managing customer relationships.

Personal data will be handled in accordance with applicable data protection laws. The Company will take reasonable steps to keep personal information secure and will not share it with third parties other than as necessary to perform the Contract, comply with legal obligations, or with the Customers consent.

16. Force Majeure

The Company will not be liable for any delay or failure in performing its obligations under the Contract where such delay or failure is caused by events beyond its reasonable control. Such events may include, without limitation, severe weather, natural disasters, accidents, road closures, strikes, labour disputes, public health emergencies, or changes in law or regulations.

Where a force majeure event occurs, the Company will notify the Customer as soon as reasonably practicable and will use reasonable efforts to mitigate the effects and resume the services as soon as it is safe and lawful to do so.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General Provisions

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, such provision shall be deemed deleted, but that shall not affect the validity and enforceability of the remaining provisions.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any other or further exercise of that right or remedy.

The Contract is between the Company and the Customer only. No other person shall have any rights to enforce any of its terms.

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract, unless changes are required by law.